Frequently Asked Questions (FAQ)
Welcome to the Stylizzy FAQ page! We’ve compiled answers to common questions about ordering, shipping, returns, and payments to help you shop with confidence.
1. Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, JCB, Apple Pay, and Discover. All transactions are securely processed to protect your payment information.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast shipping. If you need to modify or cancel an order, please contact us at support@stylizzy.com within 24 hours of placing your order. Once an order is processed, it cannot be changed.
Q: Is my payment information secure?
A: Yes! We use secure encryption and do not store your payment details. Your transactions are processed through a trusted payment gateway.
2. Shipping & Delivery
Q: Where do you ship?
A: We currently only ship within Canada.
Q: How much does shipping cost?
A: Shipping is completely free on all orders across Canada!
Q: How long does shipping take?
A: Orders are processed within 1-3 business days, and shipping takes 5-7 business days, for a total delivery time of 6-10 business days.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking number. Use this number to track your package’s progress.
3. Returns & Refunds
Q: Do you accept returns?
A: Yes! We accept returns within 30 days of delivery. Items must be unused, unworn, and in original condition.
Q: Who pays for return shipping?
A: If you ordered the wrong item, you’ll be responsible for the return shipping cost. If we sent the wrong or defective item, we will cover the return shipping fees.
Q: How long does it take to process a refund?
A: Once we receive your returned item, refunds are processed within 7 business days.
4. Customer Support
Q: How can I contact Stylizzy?
A: You can reach us via:
📧 Email: support@stylizzy.com
📞 Phone: +1 867-457-9087
📍 Address: 566 Somerset St W, Ottawa, ON K1R 6A2, Canada
Q: What are your customer support hours?
A: We are available Monday to Friday, 9:00 AM - 5:00 PM (EST).
If you have any other questions, feel free to contact us. Happy shopping at Stylizzy!